Welcome to the Spend Lens support hub. If you're having trouble connecting a bank, unlocking the app, or understanding your spending breakdown, we're here to help.
Frequently Asked Questions (FAQ)
I connected my bank but no transactions showed up.
Make sure you completed the full bank login and consent screen without closing the browser tab early. Return to the Accounts tab and try connecting again - if the problem persists, some banks only expose a limited transaction history window on first connection.
I forgot my PIN.
Since your data never leaves your device, we have no way to reset your PIN remotely. Deleting and reinstalling the app will clear all locally stored data (including your bank connection and transaction history) and let you set a new PIN from scratch.
Is my banking data safe?
Your bank login credentials are never seen by Spend Lens - you authenticate directly with your bank via Plaid, a regulated financial data network. Your transaction data is stored only on your device, never on a server we control. See our Privacy Policy for full details.
Can I disconnect a bank account?
Yes - open the Accounts tab and disconnect it from there. This removes the stored connection from your device immediately.
Contact Support Team
Need further help? Send us an email with a brief description of the issue and your device model/OS version: