Welcome to the Outguess AI support hub. If a prediction seems wrong, Free Play won't load, or a purchase hasn't appeared, we're happy to help.
Frequently Asked Questions
Is this actually real AI, or is it faked?
It's real. Daily Challenge's answers come from a genuine open-source language model (DistilBERT) run once in advance to generate that day's questions. Free Play runs that same model live, directly on your phone, using no internet connection at all.
Does my typed sentence in Free Play get sent anywhere?
No. Everything you type in Free Play is processed entirely on your device. Nothing is uploaded, logged, or seen by us in any way.
Why did the AI pick a strange or unexpected word?
Real language models are genuinely unpredictable sometimes - that unpredictability is the whole point of the game. It isn't a bug; it's an honest reflection of how the model actually "thinks."
Free Play is taking a while to load the first time - is that normal?
Yes. The AI model only loads the first time you use Free Play (never on every app open, and never for Daily Challenge players who don't use it), so it can take a few moments to get ready. After that first load it stays ready for the rest of your session.
How do I restore my Free Play purchase?
Open the Unlock Free Play screen and tap "Restore Purchases". As long as you're signed in with the same Apple ID used for the original purchase, it restores instantly at no extra cost.
Is Daily Challenge free forever?
Yes. Daily Challenge never requires the one-time purchase - only Free Play (and its ad-free experience) is behind the £2.99 unlock.
Contact Our Support Team
Need a hand with something specific? Email us with your device model, iOS version, and a brief description of the issue: