Welcome to the Coop Escape support hub. If a purchase didn't unlock, a run feels unfair, or something just isn't working, we're happy to help.
Frequently Asked Questions
How do I earn feathers?
Feathers occasionally appear as pickups on safe ground while you run - they never sit in traffic, so collecting one is never a risk. You can also buy feather packs from the Shop if you'd rather skip the grind.
What do feathers buy?
Boosts (equipped before a run from the backpack icon: a Shield that absorbs one hit, a Slow Start that halves traffic speed for your first 8 seconds, or a Head Start that begins you 10 lanes in) and chicken skins in the Shop's Cosmetics section.
Is the game ever actually impossible to win?
No. However far you get, every lane is mathematically guaranteed to have a large enough safe window to cross - this was verified by stress-testing the level generator across hundreds of thousands of simulated lanes. The game does keep getting busier the further you go, but never unfairly so.
How does "Watch Ad to Continue" work?
After getting caught, you can watch a short video to resume that same run from where you were caught, with a brief moment of safety so you're not instantly caught again. It's limited to once per run. If no ad is available, you can continue instead for a small feathers cost, if you have enough.
How do I restore my purchases?
Open the Shop from the top bar and tap "Restore Purchases". As long as you're signed in with the same Apple ID used for the original purchase, it restores instantly at no extra cost.
Does Remove Ads also remove the "Watch Ad to Continue" option?
No - Remove Ads clears the banner and interstitial ads that show between runs. Watch Ad to Continue stays available as an optional way to keep a run going, since it's something you're choosing to use, not an ad interrupting you.
Contact Our Support Team
Need a hand with something specific? Email us with your device model, iOS version, and a brief description of the issue: