Welcome to the Bento Sort support hub. If you've run into an issue, need help with your in-app purchases, or want to report a bug, we're here to help you get back to packing delicious bento boxes!
Frequently Asked Questions (FAQ)
I bought coins but they haven't appeared in my game.
Please make sure your device is connected to the internet. If they don't load within a couple of minutes, close and restart the app. If you still don't see them, please contact us below with your transaction receipt, and we will credit your wallet immediately.
How do I restore my "Remove Ads" purchase?
If you reinstalled the game or switched to a new phone, open the Coin Shop in the game, scroll to the bottom, and tap "Restore Purchases". As long as you are signed in with the same Apple/Google ID used for purchase, your ad-free status will restore instantly for free!
Can I sync my high scores across multiple devices?
Currently, high scores and coin balances are saved locally to your device storage. We are actively working on Apple Game Center and Google Play Games sync for a future update!
The levels are getting too hard, how do I reset?
The progressive scoring curve is designed to test your spatial skills! If you find things getting tricky, try using your Trash Can or Shuffle power-ups purchased with in-game coins to escape vertical plate blocks.
Contact Support Team
Need custom help? Send our dedicated support team an email with your device model, iOS/Android version, and a brief description of the issue: